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2017

Student Honorable Mention

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LogistiX's goal is to streamline the package delivery industry by utilizing 21st century technology. Doing so will improve the driver's experience, minimize lost packages, and ensure that customers receive their packages on time.

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LogistiX is designed to manage frontstage and backstage logistics operations. In the future, LogistiX will seamlessly connect a fleet of delivery teams consisting of a driver, a self-driving truck and a drone as its frontstage service. Backstage, LogistiX tracks and routes millions of packages everyday across the world to ensure they will get to their destination on time.

LogistiX is a simple cross-platform solution designed to provide a seamless connection between a driver, a box, and the client.

The logistics and transportation industry is vital to our global economy. In 2015, $1.48 Trillion in the United States was spent on shipping alone, which is 8% of our nation's GDP. According to marketplace.org, 10% of shipped packages are not delivered on time, which translates to over 1,500,000 packages worldwide.

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LogistiX's partnership with Brivo allows shippers to speed up the delivery of security-enabled packages safely inside a residence or business without the client being present.

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This is especially useful for early morning deliveries because it prevents the package's delivery from being delayed until the next day since not all businesses are open at 8 a.m. everyday.

How can we design the next Delivery Information Acquisition Device (DIAD) to be as easy to implement as possible?

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  1. Backwards and forwards compatibility.

  2. Backstage equipment that can brow as the company grows.

  3. A familiar cross-platform operating system.

  4. A user experience that gives the user the freedom to use it the way that works best for them.

  5. Redundant wireless communication systems.

  6. All day battery life with simple charging.

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"We are working towards using the most up-to-date technology, but it is like you are building a boat while you are sailing it."

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~Phone Interview, Judy Edge, VP, FedEx

Meet the 5th Generation DIAD

In Service: 2012-Present (Retirement begins late 2020)

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Building a Foundation for the 6th Generation DIAD

New Network, Minimal Cost

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UPS already has a robust but dated communication network which it uses for everything from printing package labels and routing packages to calculating the best way to load trucks and planes so they are as full as possible.

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The outgoing DIAD 5 is designed to use redundant communication networks to ensure the device is always connected to the company's data centers. The DIAD 5 has antennas for GPS, Bluetooth, Wi-Fi, GSM cellular networks (2G), and 802.11b WLAN (11Mbit.s).

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To minimize cost and eliminate the need for any service interruptions, this network will be built on top of existing technology. As a result, the new DIAD can use both the old networks and the new networks.

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The new network primarily replies on 4G LTE cellular networks, supplemented by rented bandwidth on preexisting satellite networks as a backup because of its higher data transmission cost.

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Like the outgoing DIAD 5, the device itself does not directly connect to most of the networks. Instead, the DIAD 6 connects to a modem on the package car which relays the information to UPS servers. The new network will work in a similar way.

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A new communications array will be installed on each package car. The DIAD 6 uses its on-board cellular network antenna to communicate with some UPS servers when separated from the package car. When the DIAD 6 is close to the package car, it will connect to the package car's Wi-Fi hot spot, allowing it to take advantage of the car's larger wireless array and communicate over all of the UPS networks.

Choosing the Right Device to Replace The Honeywell 99EX (DIAD 5)

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This mobile computer is Honeywell's direct replacement for its 99EX computer from 2011 (UPS's DIAD 5 is a modified version of the 99EX). It features a range of wireless options, as well as a keyboard with a QWERTY layout. Its computing hardware is the same as many 2019 budget (<$300) smartphones. The device upgrades its operating system from Windows Embedded Handheld 6.5 to Android 8 for Enterprise.

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This award winning design is one of several cellphone-like mobile computers Honeywell offers. The device was designed specifically for the workplace and was designed completely in house. The CT40 shares many of its computing specifications with the CN80, including its operating system, Android 8 for Enterprise.

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This readily available rugged cell phone has been certified to be strong enough to survive tough environments. It features a large screen and a purpose-made case to further protect the phone from damage. A multifunction button on each side of the device makes it easier to use. The device has been converted to run Android 10 for Enterprise.

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Delivery Stops With Turn By Turn Directions

The LogistiX Experience (2020)

Navigating the Preshift Briefing

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Multifunction Buttons:

Built into either side of the DIAD 6's case are two multifunction buttons. They are capable of completing the most common commands needed to deliver a package if touching the screen is not possible or convenient. The green button on the left is the main button by default, while the purple button handles auxiliary commands. The on-screen buttons are color-coded to match. The main function for each button is darker and can be executed with a single press, while the secondary function requires the button to be held for a second.

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The functions of each button vary by screen and are user programmable. In the common scenarios presented here, each type of delivery can be completed either by touching the proper on-screen button sequence of by repeatedly pressing the main
multifunction button.

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BRIVO Access Key:

To activate a BRIVO lock, a driver can tap the on-screen button, press both multifunction buttons at the same time or if the device is in a pocket, the driver can firmly tap on the back of the device with a finger three times in a row.

The LogistiX Experience (2020)

Delivery Route Display Options

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Using LogistiX a driver can deliver a package in less than 7 keystrokes, saving precious time allowing them to go home their families much sooner.

Thanks to LogistiX package recipients can choose how they sign for their package. This allows for a greater level of security for shippers and makes the delivery process more convenient for both the driver and the package recipient.

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Delivery Sign Off Options:

  1. Written Signature

  2. Spoken Name

  3. Fingerprint

The LogistiX Experience (2020)

Driver Release Deliveries

 (Leaving a package at someone's door.)

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The LogistiX Experience (2020)

Security - Enabled Delivery

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The LogistiX Experience (2020)

Interior Residential Delivery

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The LogistiX Experience (2020)

Automatic Pre-Recorded Delivery

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Next Steps (2020): Growing LogistiX Into a Complete Ecosystem

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Continue to development for supporting and backstage systems.

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Develop warehouse management component of LogistiX.

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Design an on-road UI to help drivers find houses faster.

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Expand list of supported devices to include computers and tablets.

LogistiX Original Concept (2017)

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2017

Student

Honorable

Mention

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User Experience Awards Judge

Itai Vonshak | VP Intel

 

When we looked at this, we were very impressed with the matureness and the thoughtfulness about the specific area that you chose to focus. The amount of effort that went into identifying the users and the relation between the manager, the worker, and the user that gets the package. The focus being hardware, software, and service design it is all there and it was fantastic to see such thoughtful work from a student.

LogistiX Project Brief (2017)

The logistics and transportation industry is vital to our global economy. Unfortunately, according to marketplace.org, 10% of shipp3ed packages are not delivered on time. In the case of UPS, the main reason for delayed deliveries is outdated technology. The LogistiX experience offers a speedy and human-centered delivery process that utilizes 21st-century technology. Created using the double diamond process, LogistiX is designed for delivery men and women ages 18-65.

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After researching UPS and affinitising, it became clear the DAID needed to be more user-friendly. After UPS declined an interview, I asked Judy Edge - VP of FedEx - about why FedEx hasn't upgraded to the latest handheld computer. With certain longing, Judy explained: "We are working towards using the up-to-date technology, but, it is like building a boat while you are sailing in the boat." That said, the biggest challenge is working with the original technology. This challenge inspired the following additions: pre-shift stretching, visual routing, and simple communication. Uder testing prompted the addition of smart buttons. These buttons detect the two most common commands for users and maps them to buttons on either side of the DIAD for easy access.

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In redesigning the DIAD I took the role of not just an artist, but as a strategic designer. I focused on changes that would maximize driver efficiency. The current DIAD is purely functional and aims to instruct the driver and service the customer. The future of UX doe snot include this old-fashioned belief. For the package delivery industry, the US mindset demands integrating the driver's and customer's needs and redefining their interaction. LogistiX delivers an exceptional user experience by placing equal value on the driver and the customer. The DIAD is an extension of the driver's hand and can be used without touching the screen. LogistiX features smart buttons and machine learning that adjusts routes for prompt package deliveries.

The LogistiX Experience (2017)

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